Our goal is to try and get orders turned around within 7 business days due to our merchandise still coming in from our opening. Please take into consideration, business days do NOT include the weekends or holidays.
We will honor and exchange for an item that you did not like or did not fit for STORE CREDIT ONLY if you notify us within 14 business days of receiving your merchandise. We ask that you look over and and try on items immediately upon receipt.
DAMAGES: If your item is damaged upon arrival , please let us know immediately and include a picture of the damage. Also, please let us know if you would like a exchange for the same item or a refund. We will refund you the cost of shipping in store credit.
CLEARANCE: ALL CLEARANCE ITEMS ARE FINAL SALE. If a clearance item is returned, we will return to sender. You will be responsible for paying for the return shipping. We will NOT CANCEL ORDERS OF FINAL SALE ITEMS.
RETURN TO SENDER: If we receive a package that is returned to sender (returned to Graceful & Chic) we will do a return on the items and refund your form of payment. No exceptions.
Please Note the Following:
We WILL NOT ACCEPT returns on any item that is washed, worn or smells of perfume or smoke. If an item is damaged, please just send it back as stated above and let us know what’s wrong with it. We will also reimburse you for the shipping as well.
ONCE AN ORDER IS PLACED, WE WILL NOT CANCEL THE ORDER.
We will also NOT CHANGE THE FORM OF PAYMENT once the order is placed.
If an item goes on sale within 48 hours of your purchase, we will issue the difference back to you in store credit to your Graceful & Chic account.
If a FINAL SALE item is sent back, you have 30 days to respond whether you'd like to pay return shipping or donate the items. If we do NOT hear from you, we will donate without your consent.